11. Do guests need to pay to use the photobooth? Are the photos free of charge?
If you take up our package, upon rental of the photo booth, your guests do not need to pay for their photo. You can take as many pictures as you wish during that rental.
12. Do we need to pay extra if the film finishes?
No you do not have to pay for an extra roll in order to take more pictures. Once your film is finished, our operators will change another roll for you.
13. Does the photo booth have any memory data as we wish to keep soft copies of our pictures?
Yes it does! The photobooth is able to store all its pictures. We will copy these pictures to a disc for you to keep. The disc will be couriered to you.
14. How do I gain access to the online gallery?
After the event, we will email you the link to your pictures from the event.
15. Can you ship the photobooth for an event outside Penang?
At the moment we would only rent to events in Penang, Kedah, Ipoh and KL. We have the rights to turn down an event if the location is not suitable for the booth. We will look into renting our photo booth to events to the remaining states in the near future.
16. What happens if the photobooth breaks down in the middle of the event?
Not to worry as our operators will be there to assist you. We will run the photobooth an extra few minutes depending on how long it has been down. In the event the photobooth problem could not be solved, the management will decide if there is an error in the systems while in rental and will credit you back the hours. In the event that you were responsible for defecting the machine, you have to pay for the repair cost.
17. How far in advance we should book?
To secure the booking, please book our photo booth at least 4 weeks in advance before the event. If there happens to be another event on the same day, we will reserve the photo booth to the person who makes a full payment first for the photo booth.
18. After I submit my details, how about the payment?
We will email you the payment details once we receive your booking. However, we will not guarantee you the photobooth availability unless a deposit of 50% payment has been made. We accept cheque or online bank in.
19. How to contact us?
Please fill out the inquiry form here and we will email you back within 48 hours (working hours).